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I'm Grace Kitsteiner, a recent graduate from at the University of Tennessee, Knoxville (Go Vols!), with a degree in Marketing, collateral in Human Resource Management, and a minor in Advertising and Public Relations. I currently work as Merchandise Assistant at Dollar General Corporation, tying customer insights to merchandising strategy.
Originally from Fort Lauderdale, Florida, I moved to Franklin, Tennessee when I was 11 years old, and it's truly my home sweet home! I consider myself an introverted extrovert, but I always love being with people! I cherish my friends and family and I value loyalty, authenticity, and compassion in all my relationships.
From a young age, my career aspirations ranged from interior design, architecture, real estate agent, and teacher, until I eventually fell in love with Marketing (on accident!). I am excited to leverage creativity and consumer insights to market brands authentically.
Education
2021-2025
University of Tennessee, Knoxville
Marketing major on the Digital and Visual Marketing track, Collateral in Human Resource Management, and minor in Advertising and Public Relations
Dean's List, 7 Semesters
3.80 GPA
2017-2021
Franklin High School
Williamson County Honors Diploma
4.34 GPA
Professional Exeperience
May 2024 - June 2025
Trilliant Health - Content Management Intern & Coordinator
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Assisted in the creation and distribution of weekly and monthly content for Trilliant Health’s premium research portal, Compass+
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Supported product operations for Compass+ to enhance user experience and maintain brand consistency
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Monitored customer engagement metrics via HubSpot, tracking email performance and portal activity to inform content strategy
June 2025 - Present
Dollar General- Merchandise Assistant, Housewares
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Maintain accurate and organized records for the department and maintain constant communication with buyers and vendor partners
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Provide assistance throughout all stages of the Core, Seasonal, and Rotational buying process
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Act as the first contact for the department and collaborate with cross functional partners including Customer Care, Advertising and Marketing, Space Planning, and Demand Chain
August 2023 - May
2024
University of Tennessee, Knoxville - Student Union Student Staff
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Maintained accurate records of equipment checkouts for students and staff
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Delivered excellent customer service by welcoming guests, answering questions, and facilitating a positive experience
May 2023 - January 2024
Anthropologie -Seasonal Customer Associate
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Managed up to 8 fitting rooms at once, offering styling assistance and product recommendations to enhance the customer shopping experience
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Processed a variety transactions, majority exceeding $100, while ensuring accuracy and efficiency
Leadership Experience
December 2023 - November 2024
Delta Gamma - Vice President of Communications
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Organized chapter records and roster, updated chapter bylaws, and maintained weekly chapter attendance records for 450+ members
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Led a team of 6 communication directors to maintain a positive image through social media and public relations, manage chapter archives, and foster family relations
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Collaborated with the Chapter Management Team to manage chapter operations for 450+ members
December 2022 - December 2023
Delta Gamma - Director of Electronic Communications
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Designed and maintained the chapter’s new external website on Squarespace
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Created and distributed weekly newsletters to 400+ chapter members via MailChimp
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Managed a private Instagram account to promote values and foster member retention
Certifications
March 2025
Adobe Photoshop
Photoshop 2025 Essential Training
February 2025
Brandwatch
Consumer Research Foundations Certificate
November 2023
Bloomberg
Completion of Bloomberg Market Concepts Course
April 2023
Pearson
Microsoft Excel 2019 Introductory
Microsoft Excel 2019 Advanced